Salon Policies
Applause Hair Designs stylists make every attempt to ensure that you are satisfied with your experience. In the event you are not completely satisfied. Please let us know at the time of your service or within 48 hours of the time and date your service was performed.
We do not issue refunds for salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within 48 hours of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service, adjustments are made available to you at no cost (if the salon is notified in the appropriate time frame).
Products can only be refunded if unused and in its original packaging. Refunds can only be processed with receipt. Refunds will only be considered if presented within 7 days of purchase.
Giftcard orders are not exchangeable. No refunds are given for gift card orders.
Chemical Policy
Applause Hair Design prides themselves in providing the best services. However it is very important to have realistic expectations when coming in for a chemical process or service. The following information is important to know if you are a client receiving one or more chemical services:
Color history and the use of medications must be discussed when consulting with your stylist. If you are currently under the care of an MD, it is (your) responsibility to research if color services are compatible with any prescription medication or cancer treatment which you are currently being treated with, or have used prior to your color appointment.
Below is a list of items to address with your colorist prior to your appointment - as these items may cause negative chemical reactions to the hair when mixed with salon chemicals services.
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Previously over-processed hair by repeatedly layering dyes over porous pre-lightened hair.
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Taking prescription medication that inadvertently alters the bonds of the hair (methotrexate, sulfa based medications).
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Thermal damage by over-use of hot tools.
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Use of metallic dyes, salts, or minerals (box dye) or use of "over mineralized well water" chemicals may cause negative reaction to enlightenment services.
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Use of henna or vegetable dyes chemicals may cause negative reaction to enlightenment services.
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Permed or relaxed hair chemicals may cause negative reaction to enlightenment services.
It is our priority to conduct thorough consultations for all services provided through the salon. However it is each client's personal responsibility to be upfront and honest about their hair history and to research the items listed above. Any damage caused to the hair as a result of undivulged information during the consultation is not the responsibility of the salon or stylist.